The
Physics of Customer Service
Patrick McGaughey's complete customer service
seminar in eBook format.
"Pat always brings value to the table. His training
sessions and workshops, just like this eBook are worth three
times the price or more."
- Brad Dugdale, author of Let's Save America and co-founder
of the National Dream Roundup
Physics defined
According to Webster's, physics, fiz' iks, n. is
the science, art or practice of medicine while it is also
defined as the study of matter and energy. Customer service
is the most prescribed medicine for businesses to stay healthy
and The Physics of Customer Service focuses on this
science from the employee's point of view, not the customer.
The customer as the final priority
Patrick McGaughey's philosophy in customer service training
is contrary to the slogan, "The customer comes first!"
In fact, this eBook will encourage you to make the customer
the final priority and not the first. The results of the
training are designed to make the customer feel like
#1 but the process actually has the customer coming last
in his customer service training.
Improve customer interaction
This eBook is ideal for supervisors, managers and employees
willing to look at this well-worn subject from a different
perspective. Each chapter of this eBook can become an exciting
agenda item for those staff meetings that focus on customer
interaction. We have priced the book so it can be made available
to every desktop in your business.
The truth hurts
The Physics of Customer Service is loaded with truths
about customer service training. The truth sometimes hurts
and therefore it is difficult for many supervisors, managers
and employees to discuss issues from being on time for work
to employees not filling their time well. This eBook allows
the topics to be put on the table for discussion in a neutral
but positive light. This eBook creates a self-serving (but
not selfish) philosophy for staff members to perform at
a higher level ultimately making the customer feel like
#1. All in our customer service training eBook.
A fast and efficient read
The Physics of Customer Service is a fast read. It is written
in a conversational style that allows the reader to connect
with the information. Because it has been written in an
efficient format, it can be re-read easily. This is key
to any personal performance publication. To get maximum
benefit from the ideas offered here or in other publications,
the reader should try to read the material twice.
Click here to order the Customer Service eBook.
TESTIMONIALS
The following testimonials
are transcripts from audience member evaluations attending
live workshops on
The Physics of Customer Service.
The same lessons taught
in Pat's live The Physics of Customer Service workshop
are in this eBook:
"You're right, the truth
did hurt a little. I've been coasting."
"Thank you for the new
perspectives. This was really worth my time."
"I've heard it all before
but you still kept my attention the entire time!"
"You should be teaching
this stuff to kids in high schools."
"I'm guilty of waiting
for retirement. Your 3 surprises were right on."
"Your perspective on
exercising really made sense."
"That was a fast three
hours! You were right about the boredom thing."
"You did it. You gave
me new ideas out of the old standard concepts."
"We have
sent our management team to nationally known speakers and
they were good, but your workshops brought an even higher
value because you connected with our people."
"Pat always
brings value to the table. His training sessions and workshops,
just like this eBook are worth three times the price or
more."
Click here to order the Customer Service eBook.
 ABOUT PATRICK MCGAUGHEY
Pragmatic thinker
If there is one thing
you will learn about Patrick McGaughey while reading this
eBook, it's that he gets it. He is pragmatic and
will be the first to tell you that the information provided
in The Physics of Customer Service is not absolute.
His message is not the Gospel but it will stimulate positive
thinking toward solutions many of us need to improve our
performance as a supervisor, manager or as a staff member.
His philosophies are realistic but he understands that they
may not be for everyone. Pat likes to tell his audiences
that he is a big boy and can accept other points of view
because they always help the training process.
Not an empty shirt
Pat has many plaques on his wall for leadership
and community services. His favorite plaque was presented
to him not from the community, but from his staff when he
departed from his position as president of the chamber of
commerce. The plaque reads, "TGB (The Good Boss) you
were appreciated by all, but mostly by us." Pat was
skilled at being friend and leader. His ability to maintain
the respect of his team while sharing his "human side" developed
an overall trust that resulted in higher performance and
great financial success. Pat is not an empty shirt. His
resume of professional success is well documented so the
reader can feel confident of his credibility.
Practices what he preaches
Pat is mission-oriented personally and professionally.
His business success has been built on strong missions and
strategic planning so he does the same for his personal
needs. He will admit that most of his personal failures
have occurred when he was "off mission." Pat will also be
the first to tell you how corny this sounds but when it
becomes untrue, only then will he stop believing in the
need for a solid mission statement in our personal and professional
lives.
Did he really hit the Power Ball?
Yes he did. The reality of Pat hitting the Power
Ball will show you his sense of humor and his way of putting
things into perspective. This fun twist on hitting the Power
Ball will also underscore his efficiency as a trainer. Even
Pat's introductions become part of his training. In this
case, perspective becomes the training. As you read The
Physics of Customer Service, try to keep in mind different
perspectives to the different messages and philosophies
being offered.
Click here to order the Customer Service eBook.
ABOUT THE CUSTOMER SERVICE EBOOK
The
Physics of Customer Service
How pre-judging
customers affects you!
What happens when
you have a bad day?
How to set yourself
up for daily successes.
How you
benefit by prioritizing the customer last.
Learn the THREE
SURPRISES in our work life.
Find new perspective
in basic communication skills.
Deal with difficult
people through learned understanding.
Learn the FIVE
APPEARANCES critical to high performance.
Identify how much
control you have in customer retention.
Laugh and learn
about e-mail abuse.
How to set personal
standards for professional growth.
This
eBook just $20
PLUS!
A FREE BONUS OFFER
A
free bonus copy of Patrick McGaughey's article on
"GRADUATING
GROUP EFFORT INTO TEAM EFFORT"
FREE
WITH ANY ORDER
Click here to order the Customer Service eBook.
SECURE ONLINE ORDERING
Order your copy of
The Physics of Customer Service
eBook and Pat's bonus article:
"Graduating Group Effort Into Team Effort"
For just $20
We accept:
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The Physics of Customer Service eBook.
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The Physics of Customer Service eBook is in ADOBE PDF FORMAT and will require the free Adobe reader. Note: most computers already have this reader installed.
Contact Patrick McGaughey directly from his website, ActivatingPeople.com
Need help with the buying process or accessing the eBook? Do you need us to resend you the eBook access email? Contact the webmaster at support@seltice.com
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